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All questions · 27
Adding a server
How do I add a server to the monitoring?
Log in and open My account → Add server. Enter an IP:port address and press “Check” — the monitoring polls the server and shows its name, map and online. Then choose a mode, add a description and website if you like, and send the server for moderation.
How long does moderation take?
Usually up to a day. While the server is being checked, you see it in your account under “My servers”; it appears in the general list after approval.
Why is my server not added?
- “The server does not respond” — the server is off or the query port (UDP) is closed. Check that the server shows up in the in-game “Internet” tab.
- “This server is already in the monitoring” — someone else added it. If it is your server, confirm ownership (see below).
- “The address is banned” — the reason and term are listed in the banlist.
- “This is an internal address” — an external IP reachable from the internet is needed, not 192.168.… or 127.0.0.1.
Someone else already added my server. How do I move it to my account?
Open the server page and press “is this your server?” next to the owner (or the link in the error when adding). You get a personal code: put it in the server name, change the map and press “Check” — the server moves to your account together with its services.
Server in the monitoring
Why is my server “offline” although it works?
The monitoring polls every server once every 5 minutes. If the server did not answer — for example, the queries are cut by DDoS protection or the hosting firewall — it is marked as off. Allow incoming UDP queries to the server port (the A2S_INFO query) and wait for the next poll.
How often are online, map and the player list updated?
Every 5 minutes. The time of the last update is shown on the server page and in the widget.
How do I change the server IP?
You cannot change the address yourself — send the old and new address to the administration. If services move together with the address, the terms of the rules apply: the transfer costs 1000 ₽ (except Boost), and it is free for a forced move because of a hosting change or closure, if there is proof.
How do I delete a server from the monitoring?
My account → “My servers” → “Settings” → “Delete server”. Money for active services is not refunded; while the server has bids in an auction or Boost laps, it cannot be deleted.
How do I vote for a server?
Press the up-arrow button on the server page. Logged-in users can vote, once a day for each server.
How do I put the server widget on my website?
On the server page open “Share” → “Widget”: choose the size, theme and color, copy the code and paste it on your website or forum. There is also a banner image for forums where code cannot be inserted.
Services
What services are there?
- Be First — 1st place in the build’s server browser.
- TOP — slots right after “Be First”.
- Boost — a 50-slot rotating lane after TOP.
- VIP — a permanent spot on the master server.
- Color — lifts the server higher inside VIP.
- Favorites — the “Favorites” and “History” tabs in the build.
- GameMenu — a server line in the game’s main menu.
Details and prices are on the Services page, free slots and who holds them — in the Listing.
Where do I buy a service?
Only in your account: log in, add a server and open “Buy a service”. Bids in auctions and queues are there too.
Can services be combined?
Yes. VIP + Color lifts the server inside VIP, GameMenu is sold only together with TOP or Boost. If a server has several browser services, it stands in the highest block.
What happens to my money if my bid is outbid?
You can raise your bid. If the slot goes to someone else, the money returns to your balance — the refund percentage is shown for each auction.
Why did my server with Boost laps disappear from the lane?
It is in the return queue. Only one server returns to the top per purchase. If there are no purchases for 5 minutes, one server from the queue takes 1st place by itself. While the server waits, no lap is spent.
Can a service be moved to another server?
Yes, through the administration. According to the rules, the transfer costs 1000 ₽ (except Boost); for a forced move because of a hosting change or closure it is free, if there is proof.
Payment and balance
How do I top up my balance?
My account → “Balance and discounts”: through cashiers (card, SBP, wallets) — the money is credited automatically, or by bank transfer — then the administration confirms the transfer.
Is there a top-up bonus?
Some cashiers give a bonus to the top-up amount — it is shown next to the cashier when choosing a payment method.
How do discounts work?
The cumulative discount grows with your total purchases, the personal one is given by the administration (for example, to partners). You see which discount applies before paying.
Can I get my money back?
Only if you entered a wrong amount when topping up your balance. Email us within an hour after the top-up and give the reason. Details — Refunds.
Can money be transferred to another account?
No, moving balance between accounts is not possible.
Account and general questions
I was registered on the old site. Do I need to sign up again?
No. Log in with your old login and password — your account, balance and servers have been moved.
I forgot my password — what do I do?
Press “Forgot password?” on the login page and enter your account email — you will get a link to set a new password. If the email did not arrive, check Spam or write to us via contacts.
What are the build and the master server?
The build is a CS 1.6 client (GSClient) whose server browser takes the list from our master server. Services lift your server in this list, in the game menu and in the build’s tabs — players find the server right from the game.
How do I become a partner?
Host our build on your website — we will build it with your servers in “Favorites” and GameMenu and give a personal discount of up to 50% depending on the number of installs. Terms — on the Partners page.
What can a server be banned for?
For breaking the rules: a mirror server, forcing players to download another client, changing binds and auto-connect in players’ configs, redirect plugins, replacing .vdf, .cfg and .res files. Banned addresses and reasons are in the banlist; an unban is possible after the cause is fixed.
How do I contact the administration?
VK, Telegram or email — all contacts are on the Contacts page.
Didn’t find an answer?
Write to us on VK, Telegram or by email — we will help.